Goal+4+-+Help+Desk

The department will streamline the help desk process to provide an easier process for students and faculty to obtain computer repairs. || Less time spent on annual inventory Decrease in the amount of paper work Less time per call on work orders Database program implemented ||
 * **Goal # 4**
 * **Action Steps** || **Timeline** || **Person(s) responsible** || **Resources needed** ||
 * Implement a barcode inventory system || Summer 2008 || Technology support staff || Budget to be determined ||
 * Redesign the database system for help desk calls || 2007-08 || Technology support staff || Outside consultants – already included in 2007-2008 budget ||
 * Create a system to allow work orders to be created electronically by the students and faculty || Winter 2008 || Technology support staff || Included in 2007-2008 budget ||
 * **Measures of success: (Results)**
 * **Measures of success: (Results)**
 * **Measures of success: (Results)**
 * **Measures of success: (Results)**
 * **Notes/Comments:** ||
 * **2007-2008 Progress:**

Database for service is about 50% complete. Consultants are custom designing a system to meet our needs. Plan is to implement in the summer of 2008. It will include a way to submit work orders electronically. Barcode system will be implemented after database has been in use for at least a year. ||